Frequently Asked Questions
Have a question? We can help!
Can’t find your answer below, please fill out our Contact Us Form!
Q: Do I have to print my online ticket to enter the festival?
A: No, you do not have to print your tickets. Please have the ticket QR code ready for scanning on your phone when checking in.
Q: How long is the walk for this walk-through experience？
A: The route is less than 1 mile, and the path is mostly even. It takes on average an hour and a half to fully enjoy the experience.
Q: Is the festival ground ADA accessible?
A: ADA parking is right next to festival entrance – please use the parking lot at the Wilbur D. May Museum. Please be advised that there are some dirt trail surfaces at the festival, roughly 1000′ in the food court, interactive playground area. We recommend using wheel chairs with thicker tires.
Q: Can I bring a wheelchair or kids wagon?
A: Yes, wheelchairs and kids’ wagons and strollers are allowed in the festival grounds.
Q: Can I photograph or videotape the lantern displays at the festival?
A: Yes, we encourage you to film as much as you like (and post them on social media!). Tripods are allowed at the festival, but no drones.
Q: What is your ticket policy?
A: Buying tickets online in advance is highly recommended, as there’s a capacity limit each night.
A limited number of tickets will be available for purchase at the box office at the festival entrance, but the box office may be closed early if the event exceeds its capacity limit on the night. A $5 – $15 surcharge will be applied to walk-up tickets. Group discounts and Season Pass is not available for walk-up purchase.
All the tickets are date and time specific, but ticket holders may change the date and time of their tickets on this website, with a small service fee.
All ticket sales are final, and no refunds will be provided for unused tickets.
In an unlikely event when the festival must be closed because of inclement weather, tickets will be refunded automatically by 5pm on the day of cancellation, with email notifications to all ticket holders.
Q: If I miss the time window on my ticket, can I still enter the festival?
A: We cannot guarantee entry to the festival if you show up late, however, entry might still be allowed if the festival ground does not exceed its capacity limit.
Q: How long am I allowed to stay in the festival?
A: Once you enter the festival ground, you may stay until 10:30pm when the festival is closed for the night.
Q: How do I change the date and time of my ticket(s) if my plan changes?
A: Please refer to this link here for instructions on how to change date and/or time of your ticket(s) – https://help.showpass.com/hc/en-us/articles/360059361813–Exchange-Tickets-
Q: Can I bring food and/or alcohol into the festival?
A: Visitors to the festival are allowed to bring their own food. No alcohol is allowed in the festival grounds. We also have a wide selection of food and drinks on sale in the festival. Food vendors take both card and cash.
Q: Can I bring my pet(s) to the festival?
A: For the safety of your pet(s) and the safety of others, no pet(s) will be allowed in the festival ground inside the arboretum.
English