Frequently Asked Questions
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General Event Information
Q: When will tickets go on-sale?
A: Tickets go on sale June 1st, 2023, 12:00AM PST. Please click dragonlightsreno.org to book your tickets.
Q: How much will tickets be?
A: General Admission – $20 (age 12 and above)；Children – $15 (age 3-11)；Family 4 Pack (2 adults and 2 children) – $55；Season Pass – $55 (unlimited entry for one person during the entire festival season) ；Infant (under 3) – FREE
Groups discounts are available for groups of 10 people or more. Group discounts only apply to General Admission tickets. Discounts will be applied automatically when the number of tickets reaches 10 or more.
Q: Where and when is the event taking place?
A: Wilbur D. May Arboretum and Botanical Garden within Rancho San Rafael Park 1595 N Sierra St, Reno, NV 89503
June 30th – August 13th 2023
Monday to Sunday 6:00PM – 10:30PM
Q: Is there parking available onsite?
A: Yes, we offer free parking onsite on a first come first serve basis. Close up parking at the Wilbur D. May Center is reserved for ADA only. There is limited closeup parking at the arboretum parking lot, and more parking space at the sound end of Rancho San Rafael Park. Please follow signs and instructions of our parking staff.
Green Lot at UNR is also available for parking Fridays and Saturdays.
Free shuttle buses are available at the south end parking lot at Rancho San Rafael Park nightly, and at the UNR parking lot on Fridays and Saturdays. Shuttle bus runs every 15 minutes. The first shuttle bus starts at the sound end parking lot at 6:00PM. The last shuttle bus leaves the festival entrance at 10:45PM.
Q: Is there food and drinks for purchase in the festival ground?
A: Yes. We have several food vendors serving Asian and western food options in the festival. Both cash and card are accepted.
Q: How long is the walk for this walk-through experience？
A: The route is less than 1 mile, and the path is mostly even. It takes on average an hour and a half to fully enjoy the experience.
Q: Is the festival ground ADA accessible?
A: ADA parking is right next to festival entrance – please use the parking lot at the Wilbur D. May Museum. Please be advised that there are some dirt trail surfaces at the festival, roughly 1000′ in the food court, interactive playground area. We recommend using wheelchairs with thicker tires.
Q: Can I bring a wheelchair or kids’ wagon？
A: Yes, wheelchairs and kids’ wagons and strollers are allowed in the festival grounds. We don’t have wheelchairs for rent at the event.
Q: Can I photograph or videotape the lantern displays at the festival?
A: Yes, we encourage you to film as much as you like (and post them on social media!). Tripods are allowed at the festival, but no drones.
Q: If I miss the time window on my ticket, can I still enter the festival?
A: We cannot guarantee entry to the festival if you show up late, however, entry might still be allowed if the festival ground does not exceed its capacity limit.
Q: How long am I allowed to stay in the festival?
A: Once you enter the festival ground, you may stay until 10:30pm when the festival is closed for the night.Q: If I miss the time window on my ticket, can I still enter the festival?
Q: Can I bring food and/or alcohol into the festival?
A: Visitors to the festival are allowed to bring their own food. No alcohol is allowed in the festival grounds. We also have a wide selection of food and drinks on sale in the festival. Food vendors take both card and cash.
Q: Can I bring my pet(s) to the festival?
A: For the safety of your pet(s) and the safety of others, no pet(s) will be allowed in the festival ground inside the arboretum.
Ticket Related Questions
Q: I purchased tickets to the wrong date/time, what should I do? Are tickets refundable?
A: All ticket sales are final, and tickets are non-refundable. Ticket holders may change the date and time of their tickets an hour prior to the event start time. There’s no refund for unused tickets. In case of inclement weather when the event must be cancelled or closed early, tickets will be refunded to all ticket holders automatically.
Q: Can I purchase tickets at the show?
A: Yes. Our onsite box office is located next to the festival entrance and will be open nightly from 6:00PM – 9:30PM. Visitors can purchase tickets at the box office on the day of the event with either cash or card. However, there’s a limited number of tickets available at the box office, and the event organizer may close the box office early if the event has reached its capacity limit on the day of the event. There’s also an upcharge of $5-$15 for tickets purchased at the box office.
Q: I purchased a ticket, but didn’t receive my confirmation email – what do I do?
A: In your inbox, search for an email from tickets@universe.com with the subject [Dragon Lights Reno] The email will contain your ticket for the event in the body, however, there will also be a PDF that you can download and show at the door.
To view your order details and receipt on Universe, log in to your Universe Dashboard. Tickets can be found under ‘My Tickets’. If you did not create a Universe account upon checkout, please contact us and we can resend your confirmation email.
For more information on how to find your tickets, please read our guide: Find your tickets
Q: How is the ticket redeemed?
A: After buying your ticket online, you will get a confirmation email with a barcode and QR code. We can scan your ticket directly from your mobile device, or you can print your ticket at home and bring it with you to be scanned at the entrance.
Q: Can I purchase tickets as a gift? Do you have gift cards?
A: We think the gift of time with the ones you love most is the best gift you can give! You will need to know the date and time you would like to visit in order to reserve a ticket, so keep this in mind when planning a ticket purchase as a gift. Instead of using your own email address as the ticket email, please enter the email of your intended recipient. Unfortunately, gift cards are not offered at this time.
Q: Are tickets refundable?
A: As stated in our Terms and Conditions, all sales are final and non-refundable.
If you are unable to attend a show due to an unexpected and unavoidable issue, you may change the date and time of your ticket an hour prior to the event start time. Ticket holders will need to log into their Universe account and go to the My Ticket Page to change the date and time of their tickets. Tickets can only be moved if the same ticket type at the same price is offered, and if capacity allows.
You may also transfer the ticket to another person by following instructions on this link HERE.
Q: What happens if a date gets cancelled due to weather etc.?
A: In case of inclement weather or other unforeseeable reasons when the even must be canceled, all tickets of the day will be refunded to ticket holders. Please allow 24 – 48 hours for the refunds to be processed.
Q: I have more questions! Who should I contact?
A: If you have questions regarding the event contact Dragon Lights Reno at marketing@tianyuculture.com
If you need support regarding your purchase, please contact Universe directly.
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